Terms & Conditions

1. Shipping Policy

MUSA SERA supports the mindful fashion movement. This means that each item is crafted individually after the order is placed. This approach reduces environmental impact by avoiding mass production and excess inventory that may otherwise end up in landfills.

As a result, we do not hold items in stock and cannot directly control shipping times. However, we collaborate with manufacturers primarily located in 12 different locations across the globe (including EU and US) who offer efficient processing and shipping services.

Production Time:
Please allow 2–7 business days for order fulfillment before shipping.

Estimated Delivery Times (post production):

Shipping within the European Union: approximately 10 business days
Shipping to the United States: approximately 15 business days
Shipping to the rest of the world: approximately 20 business days

You will receive a tracking number via email once your order has been shipped.

Important Notes:

All timeframes listed are estimates and not guaranteed.
Delays may occur due to customs processing, holidays, or other unforeseen circumstances.
MUSA SERA is not responsible for shipping delays caused by third-party carriers or customs authorities.

2. Shipping Rates & Tracking

Shipping costs are calculated at checkout based on your location.
Tracking information will be provided once your order ships.
MUSA SERA is not responsible for lost or stolen packages. If you experience an issue, please contact the carrier directly.

3. Return & Refund Policy

If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.
Please ensure that returned items are:

Unworn and unwashed
In original condition
Free from any damage, stains, or odors

Received a Damaged Item?

If your item arrives damaged or faulty, please contact us within 7 days of delivery.
Email us at [your email address] with the following:

Your order number
A brief description of the issue
Clear photos showing the defect or damage

⚠️ Please do not return any damaged items without first receiving a response from us.⚠️

Return Address

Returns (both standard and damaged) should be sent to:

MUSA SERA

9 Anagnostara

3076 Limassol

Cyprus
Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Need help?

For any questions or assistance, feel free to reach out to our customer service team at contact@musasera.com or through our contact form.
We're here to make sure your experience with MUSA SERA is smooth, supportive, and satisfying.